{"help":"","success":true,"result":{"id":"1db9b158-df24-46e8-93fe-1b5d7deeb234","name":"qualiville-de-montpellier","title":"QualiVille de Montpellier (Archive)","author_email":"OpenData3M@montpellier3m.fr","maintainer":"Open Data - Montpellier M\u0026eacute;diterran\u0026eacute;e M\u0026eacute;tropole","maintainer_email":"opendata@montpellier.fr","license_title":"Open Data Commons Open Database License (ODbL)","notes":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Donn\u0026eacute;e archiv\u0026eacute;e\u0026lt;\/strong\u0026gt;\u0026lt;\/p\u0026gt;\n\n\u0026lt;p\u0026gt;Cette donn\u0026eacute;e renseigne les r\u0026eacute;sultats des enqu\u0026ecirc;tes de satisfaction faites dans le cadre des d\u0026eacute;marches QualiVille.\u0026lt;\/p\u0026gt;\n\n\u0026lt;p\u0026gt;Cette donn\u0026eacute;e est diff\u0026eacute;rente selon les phases d\u0027enqu\u0026ecirc;te.\u0026lt;\/p\u0026gt;\n\n\u0026lt;p\u0026gt;Entre 2009 et 2020 (VilleMTP_MTP_QVEnquete_Archive) il s\u0027agit de la phase \u0026eacute;labor\u0026eacute;e par AFNOR Certification et le CNFPT (Centre National de la Fonction Publique Territoriale). Le r\u0026eacute;f\u0026eacute;rentiel d\u0026rsquo;engagements de service a \u0026eacute;t\u0026eacute; d\u0026eacute;fini \u0026agrave; partir des attentes des usagers, puis valid\u0026eacute; par les associations de consommateurs et les instances repr\u0026eacute;sentatives des collectivit\u0026eacute;s et des pouvoirs publics. QualiVille est une d\u0026eacute;marche de certification volontaire. Le certificat est d\u0026eacute;livr\u0026eacute; pour 3 ans et renouvelable, des audits annuels permettant de garantir le maintien de la qualit\u0026eacute; de service.\u0026lt;\/p\u0026gt;\n\n\u0026lt;p\u0026gt;Cette d\u0026eacute;marche qualit\u0026eacute; a \u0026eacute;t\u0026eacute; men\u0026eacute;e aupr\u0026egrave;s des accueils et standard de l\u0026rsquo;H\u0026ocirc;tel de Ville, des services vie quotidienne, population, \u0026eacute;tat civil, administration des cimeti\u0026egrave;res, droit des sols, poste de police H\u0026ocirc;tel de Ville, fourri\u0026egrave;re, aire pi\u0026eacute;tonne \u0026eacute;ducation et enfance. Courtoisie, efficacit\u0026eacute;, \u0026eacute;coute, confidentialit\u0026eacute;, clart\u0026eacute; des informations, signal\u0026eacute;tique adapt\u0026eacute;e, optimisation des temps d\u0026rsquo;attente, confort d\u0026rsquo;accueil, ajustement des horaires, transparence et \u0026eacute;galit\u0026eacute; dans la gestion des demandes, assistance aux personnes sont autant de th\u0026eacute;matiques abord\u0026eacute;es.\u0026lt;\/p\u0026gt;\n\n\u0026lt;p\u0026gt;Depuis 2023 (VilleMTP_MTP_QVEnquete), il s\u0027agit d\u0027enqu\u0026ecirc;te ponctuelle r\u0026eacute;alis\u0026eacute;e dans certains services plus les donn\u0026eacute;es issues de bornes de satisfaction install\u0026eacute;es dans certains b\u0026acirc;timents municipaux.\u0026lt;\/p\u0026gt;","url":"https:\/\/data.montpellier3m.fr\/dataset\/qualiville-de-montpellier","state":"Active","private":false,"revision_timestamp":"2025-09-17T17:15:52","metadata_created":"2016-06-21T19:21:12.000000","metadata_modified":"2025-09-17T17:15:52.000000","creator_user_id":"6b86f323-f872-4e3b-bf19-07f179ecd386","type":"dataset","resources":[{"id":"2d22eb3f-f0e0-46aa-8c61-a162f9d6dc5c","revision_id":"","url":"https:\/\/data.montpellier3m.fr\/sites\/default\/files\/ressources\/VilleMTP_MTP_QVEnquete_Archive.zip","description":"","format":"zip","state":"Active","revision_timestamp":"2023-10-11T10:32:59","name":"VilleMTP_MTP_QVEnquete_Archive.zip","mimetype":"application\/zip","size":0,"created":"2023-10-11T10:32:59","resource_group_id":"","last_modified":"2023-10-11T10:32:59.000000","hash":"","resource_type":"file","position":0}],"tags":[{"id":"c76f6769-7929-4ff0-8569-446eb2456691","vocabulary_id":"2","name":"Qualiville","state":"active","display_name":"Qualiville"},{"id":"51cbd9ea-95aa-4c28-a0e9-639e144cf01c","vocabulary_id":"2","name":"Afnor","state":"active","display_name":"Afnor"},{"id":"f76553a7-1ffc-4fc1-85e7-b69a4446d5b9","vocabulary_id":"2","name":"Evaluation","state":"active","display_name":"Evaluation"},{"id":"63060204-a2e2-4fe2-a395-c6482b1652c4","vocabulary_id":"2","name":"Politique publique","state":"active","display_name":"Politique publique"},{"id":"51aafe3c-3e43-4008-91f3-3c4cdf24a5cc","vocabulary_id":"2","name":"Certification","state":"active","display_name":"Certification"},{"id":"54009edf-a46d-49fe-a94a-f27a08108b08","vocabulary_id":"2","name":"Montpellier","state":"active","display_name":"Montpellier"}],"description":"","num_resources":1,"license_id":"odc-odbl","organization":{"description":""},"author":"OpenData3M","revision_id":""}}